Returns Policy

Returns, Refunds & Exchanges:

Firstly, thank you for buying a FRACTEL Product, we appreciate the support! Secondly, sorry it didn’t work out, but we’re here to help.

If the Product fits

If you’ve received the product, and for any reason it doesn’t suit your needs (it doesn’t fit, or the colour doesn’t match your new running shoes for example), then please return within 30 days*. If you still have the box, great, if not don’t stress. Contact us at hellouk@fractel.com.au and we will arrange for you to ship back to us at your expense.

Once we have confirmation the package is on its way back to us we will process the refund.

If you would like to exchange for a different colour or style, then we will post the new product as soon as we have confirmation of the return.

*Original tags must still be attached.

Exceed Your Expectations (EYE) Guarantee

As runners ourselves, we know how frustrating it is to spend money on something only for it not to last, or for the product to not meet our expectations. Hence we have the Exceed Your Expectations (EYE) Guarantee. At FRACTEL, we believe in the quality of our products and we get just as upset as you do when they do not meet those high standards.

If our product fails for any reason, or does not meet your expectations of what a FRACTEL product should live up to, then please contact us at hellouk@fractel.com.au. We will endeavour to fix the product should it be broken, or offer you a replacement or full refund as soon as possible (less shipping costs). 

Timing of Refund

Please allow 2 business days for the refund to reflect once we have confirmed the refund.