Shipping Information

Shipping Update:
Please note that although Fractel UK will process your order quickly, due to potential delivery challenges Royal Mail are experiencing in relation to Covid-19, your delivery may be delayed. 
As we would like to avoid any disappointment in fulfillment, please bear this in mind when placing an order.

General Shipping Info

All packages are sent from our Headquarters in London, through Royal Mail. We send all hats in secure cardboard boxes.

We provide Free Standard Shipping on all orders within the United Kingdom.

First Class Shipping is £2 on all orders within the United Kingdom.

Orders to Europe incur a charge of £3 for standard shipping and £5 for Express shipping.

Shipping Times 

Once we hand the item over to Royal Mail, the delivery is out of our hands, but that doesn’t mean we don’t care. 

Delivery times from Royal Mail vary depending where in the country it needs to be delivered.

  • For Regular Parcel Post, please allow up to 5 business days.
  • For First Class Shipping, please allow up to 2 business days.
  • For International Regular Parcel Post, please allow up to 15 business days
  • For International Express Parcel Post, please allow up to 3 business days.

If at any point you are concerned about the parcel, then please contact us here, or email us at hellouk@fractel.com.au. We will follow up with Royal Mail and get back to you as soon as possible. 

Customs, Taxes and Duties - International (Outside of the United Kingdom)

Imports into any country will sometimes incur duties. Whatever each country decides to charge for duties is a governmental decision, something we do not have any influence or control over.

FRACTEL takes no responsibility for any additional fees associated with your order. Please check with your customs bureau to avoid any unexpected fees upon the arrival of your order.