Shipping Information

Shipping Update:

Please note that although Fractel UK will process your order quickly, due to potential delivery challenges Royal Mail are experiencing in relation to Covid-19, your delivery may be delayed.

As we would like to avoid any disappointment in fulfilment, please bear this in mind when placing an order.

General Shipping Info

All packages are sent from our Headquarters in London, through Royal Mail. We send all hats in secure cardboard boxes.

We provide Free Standard Shipping on all orders within the United Kingdom.

First Class Shipping is £5 on all orders within the United Kingdom.

Shipping Times 

Once we hand the item over to Royal Mail, the delivery is out of our hands, but that doesn’t mean we don’t care. 

Delivery times from Royal Mail vary depending on the service requested at checkout

  • For Regular Parcel Post, please allow up to 5 business days.
  • For First Class (Express) Shipping, please allow up to 2 business days. Tracking will be provided upon dispatch

If at any point you are concerned about the parcel, then please contact us here, or email us at hellouk@fractel.com.au. We will follow up with Royal Mail and get back to you as soon as possible.